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Select from one of the following common questions:
Returns: NARS Satisfaction Guarantee
If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. Regrettably, the original shipping fee is not refundable. To initiate a return, kindly email us at order@narscosmetics.com, including your order number and we will send you instructions to receive your personalized, pre-paid Return Shipping label. If preferred, you may call 1-888-788-NARS (9AM and 5PM EST, business days).
Please note: This complimentary return service is designed solely for customers who do not like a particular shade. For orders exceeding $300, a maximum of 60% of the order's total value can be returned. This includes multiple orders shipping to the same address or individual, which may be combined by NARS when determining return eligibility requirements. In addition, NARS palettes and sets may not be returned. In the event of any perceived abuse(s) of this Satisfaction Guarantee, to be determined at the sole discretion of NARS, a return may not be honored.
Once you receive your pre-paid FedEx Return Shipping Label, securely wrap the return package and send it via FedEx using this label. Be sure to complete the Return Form which was included with your order, and send it with your return to ensure prompt credit.
Processing time for returns takes up to 10 business days from the time the return is received.
Please note that only products purchased from www.narscosmetics.com will be accepted for return. We regret that we cannot accept exchanges at this time. Electronic gift certificates are not refundable.
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Order by Phone
If you wish to order by phone instead of shopping online, please call NARS toll-free at 1-888-788-NARS. A representative can assist you
between the hours of 9 AM and 5 PM, Eastern Standard Time. Please note: this number is only for placing NARS orders.
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Secure checkout
VeriSign SSL encryption: NARS understands how important security is when shopping online. We use Secure Socket Layer (SSL) 128-bit encryption technology. This is the most advanced consumer online security technique to date. NARS staff does not have access to customer credit card numbers.
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