Customer Care

SHOPPING

RETURNS

If you are not completely satisfied with your purchase from NARSCosmetics.com, you may return it within 30 days of receipt and we will be provide a full merchandise refund in the original form of payment. Please note, shipping fees are non-refundable.

Kindly follow the below steps to return your NARS item(s).

  1. Fill out and detach the return form below for your returned item(s).
  2. Re-pack the item(s) you wish to return in its original packaging, and include your return form inside the package.

    • For your convenience, you may use the FedEx pre-paid return label included with your order to make returns from the continental United States, Alaska, Puerto Rico and Hawaii only. Be sure to remove old labels and attach only the new pre-paid return label on the outside of your box. We do not offer complimentary return labels for Canadian orders.
    • Place your return package in your mailbox or USPS blue collection box. You may also drop it off at any post office, or request a free carrier pick up at https://www.usps.com/pickup.
    • Be sure to make a note of your tracking number. You may track your return package at www.fedex.com/us using the tracking number on the pre-paid return label slip.

Refunds may take up to 10 business days from the time the return is received at our facility. Please note that only NARS products purchased from narscosmetics.com can be accepted for return. We regret that we cannot make exchanges at this time.

Remember to include your Return Form with your return. Please call 1-888-788-NARS and we would be happy to assist you with a new order.

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ORDER BY PHONE

If you wish to order by phone instead of shopping online, please call NARS toll-free at 1-888-788-NARS or 1-888-788-6277. A representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.

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ONLINE SHOPPING ASSISTANCE

For your assistance, NARS is pleased to offer our online Ask The Artist program. If you need recommendations on which NARS products are best for you, simply complete our Ask The Artist form online and a highly experienced NARS makeup artist will respond with his or her tips and suggestions, within 1-2 business days (not including holidays).

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MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than 3 units for any item. Certain palettes and other limited sets may be restricted to one or two units per order.

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SALES TAX

We are required by law to charge sales tax on orders being shipped to the states of Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington D.C. and Washington.

Any taxes and duties will not be billed at checkout for Canadian customers. Arrangement for payment of duty fees and taxes will be the responsibility of the customer and can be done through FedEx or a broker of their choice.

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YOUR ONLINE WARDROBE

You can create your personal makeup Wardrobe once you have registered with narscosmetics.com. When you are shopping and find items you'd like to save for a future purchase, just add them to your Wardrobe. You can then drag to add them to NARS’ preset Wardrobe categories - Basics, Modern Classics and Fashion Accessories. You can also create your own lists as well.

Once in your Wardrobe, NARS products can be organized, shared with friends, purchased and even compared to one another (by dragging swatches to view together). For more information please see the Wardrobe FAQ.

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SHIPPING

SHIPPING COSTS

FedEx Smartpost Ground –
NARS is pleased to offer Free Smartpost shipping on all orders above $25.00 and returns for the lower 48 states with any order. Returns must be made within 30 days and fall within our Return Policy.
$8.99 AK + HI
(typically 3 – 7 business days for the continental US; up to 15 days for AK, HI, Puerto Rico, Guam, the US Virgin Islands and military boxes)

FedEx Smartpost Ground – $4.95 continental US, $8.99 AK + HI
(5 full business days)
Please note:

  • Nail polishes can ship via ground only.

FedEx 2-Day – $12.95 continental US, $19.95 AK + HI
(2 full business days)
Please note:

  • Nail polishes can ship via ground only.
  • Signature may be required on 2nd day and overnight orders.

FedEx Overnight – $19.95 continental US, $28.95 AK + HI
(1 full business day)
Please note:

  • Nail polishes can ship via ground only.
  • Signature may be required on 2nd day and overnight orders.

Canadian Shipping via FedEx - $17
(typically 1 – 5 business days)
Please note:

  • The customer will be the importer of record and arrange COD of duties with FedEx or a broker of their choice. We cannot guarantee the additional days it may take to arrange import if using a broker who is not FedEx.
  • Products that contain SPF cannot ship to Canada and will be removed from your shopping cart at checkout.

Please note:

  • At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories) and Canada. This excludes shipping to P.O. Boxes.
  • Orders to Puerto Rico, Guam, USVI and Military boxes are shipped via the U.S. Postal Service or FedEx SmartPost at the same rates above.
  • Nail polishes can ship via ground only.

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ORDER PROCESSING TIMES

NARS orders are processed within 1-2 business days. Orders placed after 12:00 PM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day.

When possible, orders with Overnight or 2nd Day Service will be processed the same day if received by 12 noon EST. Orders are processed, shipped and delivered on business days only.

NARSCosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.

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TRACKING YOUR ORDERS

After your order is placed, you will be emailed a receipt. When your order is processed, you will receive another email with the tracking number linked to the FedEx website, where you can view delivery status. You can also view the status of your order by visiting www.narscosmetics.com and logging in to My Account with your user ID and password. Click on “view my order.”

Please note that FedEx may not have tracking information available for up to 12 business hours after the order hass shipped.

Past Orders are saved and available after logging into the My Account section. Unfortunately, orders placed on our previous website are no longer accessible to view.

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INTERNATIONAL SHIPPING

NARScosmetics.com can only ship orders within the United States and Canada, including Puerto Rico, Guam, the US Virgin Islands and Military boxes. Orders to Puerto Rico, Guam, USVI and APO boxes are shipped via the U.S. Postal Service or SmartPost. Products that contain SPF cannot ship to Canada and will be removed from your shopping cart at checkout.

International Delivery:

  • Visit www.NARScosmetics.co.uk for delivery in the UK
  • Visit www.NARScosmetics.fr for delivery in France
  • Visit www.NARScosmetics.eu for delivery in all other European countries

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GIFT WRAPPING AND GIFT CARDS

You may send your order encased in a custom-designed, soft-touch black gift box with the signature NARS logo for a $6.00 charge. To gift-box your order, simply choose your shipping method with the gift-wrap option. Please note that candles cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift card with a pre-printed message of up to 255 characters. You will be prompted to enter this message during the checkout process.

A NARSCosmetics.com eGift Card can be ordered online and sent to a recipient of your choice, via email. eGift Cards can be purchased in pre-set increments, ranging from $25 to $500. You may check your gift card balance by calling 1-844-412-4024..

An email will be sent within 24 hours of purchase to the recipient, notifying that a NARScosmetics.com eGift Card has been purchased for their use. A second email will be sent within 1 business day of the initial email with a Pin that is required for redemption. NARSCosmetics.com eGift Cards can be redeemed in-store at any NARS Boutique. Gift Cards purchased at NARS Boutiques can also be redeemed on NARSCosmetics.com.

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Other Questions

DOES NARS TEST ON ANIMALS?

NARS does not test on animals nor do we ask others to test on our behalf, except where required by law. NARS is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe, as part of our long-held commitment to empower women everywhere.

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DO NARS PRODUCTS CONTAIN ANY ANIMAL PRODUCTS?

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.

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DO NARS PRODUCTS CONTAIN GLUTEN?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.

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WHY DO SOME NARS PRODUCTS INCLUDE PARABENS?

It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.

Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.

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WHY CAN MY NARS MAKEUP BRUSH SHED?

Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.

Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.

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Customer Service Contact Information

Please contact our Customer Service team with any questions you may have.

  • Live Chat on bottom right hand corner of the website Hours: 8am-5pm EST on Monday-Friday and 9am-6pm EST on Saturday
  • Phone 1-888-788-NARS or 1-888-788-6277 Hours: 8am-8pm EST Monday-Friday and 9am-9pm on Saturday EST
  • Email: customerservice@narscosmetics.com 24/7
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Do You Need Help?

Visit Our Customer Care Section