If you are not completely satisfied with your purchase from narscosmetics.com, you may return it within 30 days of receipt and we will be provide a full merchandise refund in the original form of payment.
Please note, shipping fees are non-refundable.
Kindly follow the below steps to return your NARS item(s).
- Fill out and detach the return form included in your order for your returned item(s).
- Re-pack the item(s) you wish to return in its original packaging, and include your return form inside the package
- For your convenience, you may use the pre-paid FedEx return label included with your order to make returns from the continental United States, Alaska, Puerto Rico and Hawaii only. Be sure to remove old labels and attach only the new pre-paid return label on the outside of your box. We do not offer complimentary return labels for Canadian orders.
- Place your return package in your mailbox or USPS blue collection box. You may also drop it off at any post office, or request a free carrier pick up at https://www.usps.com/pickup.
- Be sure to make a note of your tracking number. You may track your return package at www.fedex.com/us using the tracking number on the pre-paid return label slip.
Refunds may take up to 10 business days from the time the return is received at our facility. Please note that only NARS products purchased from narscosmetics.com can be accepted for return.
We regret that we cannot make exchanges at this time.
ORDER BY PHONE
If you wish to place an order by phone instead of shopping online, please call NARS toll-free at 1-888-788-NARS or 1-888-788-6277. A NARS representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.
ONLINE SHOPPING ASSISTANCE
NARS is pleased to offer our Ask The Artist feature online. If you have NARS product related questions, need to be shade matched or have specific makeup application questions, we encourage you to reach out to our NARS Artists. You can do this by simply requesting to Live Chat with a NARS Artist, or by filling out the Ask the Artist form and a highly skilled makeup Artist will respond with his or her tips and suggestions, typically within 1-2 business days.
MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than 3 units for any item. Additionally, palettes and other limited-edition sets may be restricted to one or two units per order.
We offer the following shipping methods:
FedEx Smartpost (3-7 business days) - COMPLIMENTARY in the continental US for orders over $35.00
$4.95 for orders under $35.00
$10.95 for orders going to AK, HI, Puerto Rico, Guam, the US Virgin Islands and military boxes.
FedEx 2-Day (2 business days) - $14.95 in the continental US
FedEx Overnight - $19.95 in the continental US
NARS is pleased to offer complimentary Smartpost shipping on all orders above $35.00 and returns for the lower 48 states with any order. Returns must be made within 30 days and fall within our Return Policy. Please expect up to 15 business days for delivery to AK, HI, Puerto Rico, Guam, the US Virgin Islands and military boxes. Please note, we do not offer expedited shipping to AK, HI, Puerto Rico, Guam and the US Virgin Islands.
- At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories). This excludes shipping to P.O. Boxes.
- We do not ship to Freight Forwarders.
- Orders to Puerto Rico, Guam, USVI and Military boxes are shipped via FedEx SmartPost at the same rates above.
- Nail polishes can ship via ground only within the continental US.
ORDER PROCESSING TIMES
NARS orders are processed within 1-2 business days. Orders placed before 1 PM EST should ship the same business day. Orders placed after 1 PM EST may ship the following business day.
Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day. NARS orders with Overnight or 2nd Day Service will be processed the same day if received before 1PM EST. Orders are processed, shipped and delivered on business days only. Narscosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.
TRACKING YOUR ORDERS
After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive a shipping confirmation email with your tracking information where you can track and monitor the delivery status of your NARS order. You can also view the status of your order by visiting www.narscosmetics.com and logging in to My Account with your user ID and password. Click on “view my order.” Please note, that FedEx may not have tracking information available for up to 12 business hours after the order has shipped. All previous order history can be viewed under the My Account section on the website.
Narscosmetics.com can only ship orders within the United States and Canada, including Puerto Rico, Guam, the US Virgin Islands and Military boxes. Orders to Puerto Rico, Guam, USVI and APO boxes are shipped via the U.S. Postal Service or SmartPost.
- Visit www.narscosmetics.co.uk for delivery in the UK
- Visit www.narscosmetics.fr for delivery in France
- Visit www.narscosmetics.eu for delivery in all other European countries
You may send your order in a black soft-touch gift box with the signature logo for a $6.00 charge.
To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift message of up to 255 characters. You will be prompted to enter this message during the checkout process. Please note, messages must be sent in English.
DOES NARS TEST ON ANIMALS?
NARS does not test on animals nor do we ask others to test on our behalf, except where required by law. NARS is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe, as part of our long-held commitment to empower women everywhere.
DO NARS PRODUCTS CONTAIN ANY ANIMAL PRODUCTS?
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.
DO NARS PRODUCTS CONTAIN GLUTEN?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
WHY DO SOME NARS PRODUCTS INCLUDE PARABENS?
It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.
Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.
WHY CAN MY NARS MAKEUP BRUSH SHED?
Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry lying flat.
Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.
Customer Service Contact Information
Please contact our Customer Service team with any questions you may have.
- Live Chat: Located on bottom right hand corner of the website.
Hours: 8am-5pm EST on Monday-Friday and 9am-6pm EST on Saturday.
- Phone: Call 1-888-788-NARS or 1-888-788-6277.
Hours: 8am-8pm EST Monday-Friday and 9am-9pm EST on Saturday.
- Email: Reach out to firstname.lastname@example.org 24 hours a day, 7 days a week.