NARS Holiday FAQ
Indulge in this season’s most irresistible gifts. Here’s everything you need to know.
Holiday Shipping Schedule
Want to make sure your order arrives in time for the holidays? Please note our shipping recommendations and offers outlined below. Please keep in mind we are unable to guarantee delivery due to increased carrier volume and delays this year. We recommend ordering early. All orders should be placed before 1:00 pm EST on the respective date to allow for delivery by Thursday, December 24th.
|ORDER BY DATE||SHIPPING TYPE||BUSINESS DAYS||COST|
|Thursday, December 3rd||Standard shipping to a Military or Diplomatic address||10-14 days*||Complimentary shipping for all orders above $35. $4.95 for orders below $35.|
|Wednesday, December 9th||Standard shipping to Alaska, Hawaii or United States Territories||7-10 days*||Complimentary shipping for all orders above $35. $4.95 for orders below $35.|
|Tuesday, December 15th||Standard Shipping within continental U.S.||3-7 days*||Complimentary shipping for all orders above $35. $4.95 for orders below $35.|
|Monday, December 21st||2-day Shipping||2-3 business days||$14.95|
|Tuesday, December 22nd||Overnight Shipping||1-2 business days||$19.95|
*Please note SmartPost processing times may be affected by holiday volume. Fragrance and Nail Polish ship via Standard Shipping only within the continental U.S.
Does NARS discount during the Holiday Season?
Learn about special offers by signing up for our email list. Please note, promotions on NARSCosmetics.com cannot be applied retroactively and orders must be placed within the designated promotion timeframe.
What are the customer service hours during the Holiday season?
|Contact Us||Business Hours|
|firstname.lastname@example.org||24 hours a day, 7 days a week|
|Live Chat and Phone||Customer Service - Order Inquiries
|9 am-11 pm EST on Monday-Saturday|
|Live Chat||Ask the Artist - Product Inquiries||9 am-6 pm EST on Monday-Saturday|
When will my order ship?
NARS orders are processed within 1-2 business days. Orders placed before 1:00 pm EST should ship the same business day. Orders placed after 1:00 pm EST may ship the following business day.
Orders placed on holidays, weekends, and non-business days will be processed on the next business day. NARS orders with Overnight or 2nd Day Service will be processed the same day if received before 1:00 pm EST. Orders are processed, shipped and delivered on business days only. NARSCosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.
Due to the large volume of holiday orders your order may incur a longer processing and/or shipping time. Thank you for your patience.
Do you sell gift cards or e-gift cards?
You can purchase e-gift cards here. We do not offer physical gift cards at this time.
I am a NARS PRO, what are the NARS PRO Holiday Promotions?
Apprentice 25% and Industry 30% PROs are upgraded to 40% off eligible items from 11/1/2020 – 12/31/2020 at 11:59 pm EST. Exclusions apply.* For additional questions regarding NARS PRO, please visit our NARS PRO FAQ or email our PRO Team at email@example.com.
*Items excluded from the NARS PRO 40% Off Holiday Upgrade are books, candles, custom bundles, gift and value sets and last chance sale items.
Our Customer Service team is here to assist this holiday season. Please reach out to firstname.lastname@example.org or call 1-888-788-NARS with any additional questions.