NARS Holiday FAQ

Indulge in this season’s most irresistible gifts. Here’s everything you need to know.

Holiday Shipping Schedule

Want to make sure your order arrives in time for the holidays? Please note our shipping recommendations and offers outlined below. All orders should be placed before 12pm EST on the respective date to receive by Tuesday, December 24th.*

ORDER BY DATE SHIPPING TYPE BUSINESS DAYS COST
Monday, December 16th Standard SmartPost Shipping 3 – 7 days* Complimentary shipping for all orders above $35. $4.95 for orders below $35.
Friday, December 20th FedEx Two-Day Shipping 2 days $14.95
Monday, December 23rd FedEx Overnight Shipping 1 day $19.95

*Please note SmartPost processing times may be affected by holiday volume. Fragrance and Nail Polish ship via Standard Shipping only within the continental U.S.

Does NARS discount during the Holiday Season?

Learn about special offers by signing up for our email newsletter here. Please note, promotions on NARSCosmetics.com cannot be applied retroactively and orders must be placed within the designated promotion timeframe.

What are the customer service hours during the Holiday season?
  Contact Us Business Hours
Email customerservice@narscosmetics.com 24 hours a day, 7 days a week
Live Chat Ask the Artist – Product Inquiries
Customer Service – Order Inquiries
8am-5pm EST on Monday-Friday
9am-6pm EST on Saturday
Phone 1-888-788-NARS (1-888-788-6277) 8am-8pm EST Monday-Friday
9am-9pm EST on Saturday
When will my order ship?

NARS orders are processed within 1-2 business days. Orders placed before 12pm EST should ship the same business day. Orders placed after 12pm EST may ship the following business day.

Orders placed on holidays, weekends, and non-business days will be processed on the next business day. NARS orders with Overnight or 2nd Day Service will be processed the same day if received before 12pm EST. Orders are processed, shipped and delivered on business days only. NARSCosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.

How can I add a gift box to my order?

You may send your order in a black soft-touch gift box with the signature logo for a $6.00 charge.

To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles and books cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift message of up to 255 characters. You will be prompted to enter this message during the checkout process. Please note, messages must be written using the English Alphabet and we are unable to process Emoticons.

Do you sell gift cards or e-gift cards?

Sadly, we do not offer gift cards or e-gift cards on NARSCosmetics.com at this time.

I am a NARS PRO, what are the NARS PRO Holiday Promotions?

Apprentice 25% and Industry 30% PROs are upgraded to 40% off eligible items from 11/1/2019 – 12/31/2019 at 11:59pm EST. Exclusions apply.* For additional questions regarding NARS PRO, please visit our NARS PRO FAQ or email our PRO Team at narspro@narscosmetics.com.
*Items excluded from the NARS PRO 40% Off Holiday Upgrade are books, candles, specialty palettes, gift sets and collaborations.

More questions?

Our Customer Service team is here to assist this holiday season. Please reach out to customerservice@narscosmetics.com or call 1-888-788-NARS with any additional questions.

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