NARS Holiday FAQ
Indulge in this season’s most irresistible gifts. Here’s everything you need to know.
Holiday Shipping Schedule
Want to make sure your order arrives in time for the holidays? Please note our shipping recommendations and offers outlined below. All orders should be placed before 12pm EST on the respective date to receive by Tuesday, December 24th.*
|ORDER BY DATE||SHIPPING TYPE||BUSINESS DAYS||COST|
|Monday, December 16th||Standard SmartPost Shipping||3 – 7 days*||Complimentary shipping for all orders above $35. $4.95 for orders below $35.|
|Friday, December 20th||FedEx Two-Day Shipping||2 days||$14.95|
|Monday, December 23rd||FedEx Overnight Shipping||1 day||$19.95|
*Please note SmartPost processing times may be affected by holiday volume. Fragrance and Nail Polish ship via Standard Shipping only within the continental U.S.
What is the NARS Give&Take Event?
NARS is offering up to 30% off from 11/26/2019 – 12/3/2019 at 11:59pm PST. Take 20% off all orders and 30% off orders $150+. Sign up or sign in to receive the promo code. Please enter it at checkout.
How do I receive the discount?
Please enter your promo code at checkout to receive your discount on eligible items.
What are the offer details?
Offer valid 11/26/19 – 12/3/19 11:59PM PST, or while supplies last, on NARSCosmetics.com and in NARS boutiques only. Limit one offer per customer. Not valid in combination with any other offer or discount. We reserve the right to change or cancel this offer without notice and void where prohibited. This offer may not be applied to previous purchases or orders placed after 12/3/19 at 11:59PM PST. No substitutions or cash equivalents. Gift cards only redeemable in NARS boutiques.
Are there any product exclusions from the promotion?
Certain exclusions apply, including the following items: Limited Edition Jumbo Lipstick Bullet, all Candles, Fragrances, Books, Makeup Brushes & Tools (i.e. Pencil Sharpener, Sheer Glow Foundation Pump, Eyelash Curler, Lash Glue), & Makeup Services.
Can I add samples or monthly promotions to my Give&Take promotion order?
Complimentary samples and monthly deluxe sample offers cannot be combined with the promotion. We apologize for any inconvenience.
How many items can I buy at once with a given promotion?
You may purchase up to 3 units of the same product during the Give&Take Event. Additionally, palettes and other limited edition sets may be restricted to one or two units per order.
Can I use Afterpay with a NARS promotion?
Yes, purchases made with a NARS promotion are still eligible for checkout with Afterpay. For additional Afterpay questions please see our Afterpay FAQ.
What are the customer service hours during the Holiday season?
|Contact Us||Business Hours|
|firstname.lastname@example.org||24 hours a day, 7 days a week|
|Live Chat||Ask the Artist – Product Inquiries
Customer Service – Order Inquiries
|8am-5pm EST on Monday-Friday
9am-6pm EST on Saturday
|Phone||1-888-788-NARS (1-888-788-6277)||8am-8pm EST Monday-Friday
9am-9pm EST on Saturday
When will my order ship?
NARS orders are processed within 1-2 business days. Orders placed before 12pm EST should ship the same business day. Orders placed after 12pm EST may ship the following business day.
Orders placed on holidays, weekends, and non-business days will be processed on the next business day. NARS orders with Overnight or 2nd Day Service will be processed the same day if received before 12pm EST. Orders are processed, shipped and delivered on business days only. NARSCosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.
How can I add a gift box to my order?
You may send your order in a black soft-touch gift box with the signature logo for a $6.00 charge.
To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles and books cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift message of up to 255 characters. You will be prompted to enter this message during the checkout process. Please note, messages must be written using the English Alphabet and we are unable to process Emoticons.
Do you sell gift cards or e-gift cards?
Sadly, we do not offer gift cards or e-gift cards on NARSCosmetics.com at this time.
I am a NARS PRO, what are the NARS PRO Holiday Promotions?
Apprentice 25% and Industry 30% PROs are upgraded to 40% off eligible items from 11/1/2019 – 12/31/2019 at 11:59pm EST. Exclusions apply.* For additional questions regarding NARS PRO, please visit our NARS PRO FAQ or email our PRO Team at email@example.com.
*Items excluded from the NARS PRO 40% Off Holiday Upgrade are books, candles, specialty palettes, gift sets and collaborations.
Our Customer Service team is here to assist this holiday season. Please reach out to firstname.lastname@example.org or call 1-888-788-NARS with any additional questions.